Jump Ball Training App Privacy Policy

Effective November 9, 2026

Jump Ball LLC operates Jump Ball Training. This policy explains the information used by the app, the features that use it, and how to contact us about privacy.

Contact Jump Ball LLC

4960 W Ray Rd
Chandler, AZ 85226
United States

jumpballtraining@gmail.com
+1 480-358-8018

Account and athlete information

The app uses Base44 authentication to sign users in. Account information includes a name, email address, user identifier and account role. If you choose a third-party sign-in service, that service also handles information under its own privacy practices.

Athlete profiles contain information entered during setup and training, including the athlete's name, birthday, gender, sport, jump measurements, program progress, rank and any team association. Age is calculated from the birthday for age-based rankings. An optional profile photo can also be associated with a profile.

Training records include jump heights and dates, personal records, workout completions, reflection notes, achievements and adjustments to jump results. The app uses these records to provide training plans, calculate rankings, display progress and support coaching.

Parents and children

Parents or legal guardians create and manage profiles for athletes under 18. The signed-in account belongs to the adult. Setup first asks for an age band and whether the account is for the adult or a parent-managed child, before requesting a child's name, birthday, photo or training result.

Under-13 setup is currently paused while the parental verification and retention process is completed. Parents can contact Jump Ball LLC about availability. Please do not send a child's personal information in a general support message.

Before under-13 enrollment is activated, a parent must receive the applicable notice and provide verifiable consent. The planned process uses a printed consent form signed by the parent, returned as an electronic scan to our privacy email address, and reviewed by an authorized administrator. A checkbox or typed name alone does not verify parental consent. Consent approval remains disabled while enrollment is paused.

Parents can contact us to review, correct or request deletion of their child's information, stop further collection, or withdraw consent. We verify the requester's authority before disclosing or changing a child's information. Parents can also use the app's Consent Center to view status and request withdrawal. Age bands are self-declared, and changing a birthday into a younger band can require additional review.

Coaching and access

Authorized administrators can view athlete profiles, training progress and coaching records as part of operating the app and its coaching features. Coach and team features can include team membership, messages, coaching notes, video links and assigned workouts. Record access rules restrict ordinary users to their own information and specifically assigned coaching content. Administrative access is broader.

The Record Holders page uses fixed content entered by the operator rather than automatically publishing athlete account data. Profile photos currently use the hosting provider's public file-upload service. Anyone who obtains a photo's public URL may be able to view it. Removing a photo from a profile does not by itself remove the stored file.

Support and optional subscriptions

Support requests contain a name, reply email address, topic and message. The app stores the request and attempts to deliver it to our support inbox. Email delivery is best-effort. We use requests and related correspondence to respond and resolve issues.

Where an optional paid subscription is available and purchased, Stripe processes checkout. The implementation sends the account name and email to Stripe and stores subscription identifiers, status and billing-period information in the app. Card information entered at Stripe checkout is handled by Stripe. The app code does not store card numbers. Deleting an app record does not automatically cancel a Stripe subscription.

Hosting, technical information and external content

Base44 provides hosting, authentication, database storage, file storage, backend functions and app email services. The app also uses Base44's authenticated page-activity logging. Hosting and content delivery involve technical information, such as connection and browser information needed to serve requests.

Exercise videos use YouTube's privacy-enhanced embed domain where a YouTube video is provided. Loading or playing an embed contacts YouTube and is subject to its privacy practices. Fonts can load from Google Fonts. These services receive connection information when their content is requested.

The app uses browser storage for sign-in, temporary onboarding information and certain training preferences. Base44 platform visitor tracking is turned off in the app's current settings. Session Recordings is also disabled. The app still uses authentication storage and the authenticated page-activity logging described above, and service providers can retain technical logs needed to operate their services.

This policy is published on our Shopify-hosted website. That website's privacy and cookie controls also apply when visiting the page.

Retention and deletion

Account, profile and training records are currently stored until they are removed through account deletion or an operator-handled deletion request. The app does not currently apply an automatic inactive-account deletion schedule. Support messages, emailed consent forms and other correspondence can require separate operator handling. A specific retention process for under-13 enrollment is being completed before that enrollment is activated.

The app's Delete Account flow attempts to remove the account's applicable profile, training, coaching, support and consent records and requests removal of the sign-in account. It reports incomplete steps instead of claiming that every step succeeded. Base44 places a removed sign-in account in Recently deleted for 30 days before permanent deletion. Restoration of the sign-in account during that period does not necessarily restore app records already removed.

Administrator and app-owner accounts are protected from in-app removal and require operator handling. Uploaded image files and Stripe billing changes are not automatically completed by the app's deletion flow. Contact us for those items or if deletion fails. Copies in the support mailbox, provider logs, backups and legally required records may be handled separately by the operator or relevant provider. This policy does not promise immediate erasure of every provider-held copy.

Your choices and policy changes

You can edit the profile fields provided by the app, contact us about access or correction, request deletion, and use the available parental controls. Removing the app from a device does not delete stored account information or cancel a subscription.

We will update the date on this policy when it changes. Material changes affecting children's information will require appropriate notice and any additional parental consent before the changed use begins. Privacy questions and requests can be sent to Jump Ball LLC using the contact details above.